Refund, Cancellation & Shipping Policy

Our Commitment to Customer Satisfaction

We, here at Yes Global, are committed to pursuing excellence in every product and service we provide. Customer satisfaction is our top priority, and we strive to ensure that every purchase through our website meets your expectations.

However, we understand that there may be occasions where a product does not meet your needs or expectations. In such cases, we offer a transparent and fair policy for refunds, cancellations, and deliveries to ensure that your experience with us remains positive and trustworthy.

Refund Policy

At Yes Global, we proudly offer a 100% Money-Back Guarantee for products that are proven to be unsatisfactory or not up to the standards we promise.

Refund requests are assessed on a case-by-case basis and must meet the following conditions:

  1. Time Frame: Refund requests must be made within 48 hours from the time of purchase. Requests made beyond this period may not be eligible for a full refund unless extenuating circumstances apply.

  2. Condition of Product: The product must remain unopened, unused, and in its original packaging. For opened or partially used items, refunds will only be considered if there is a clear product defect or manufacturing issue.

  3. Proof of Purchase: A valid order number or receipt must be presented to initiate the refund process.

  4. Refund Method: Approved refunds will be credited back to the original payment method used during the purchase (e.g., credit card, bank transfer, or e-wallet).

  5. Processing Time: Once the refund has been approved, customers can expect the refund to be processed within 5–7 business days.

  6. Exceptions:

    • Products purchased during promotional or clearance sales may be excluded from refund eligibility unless they are defective.

    • Digital goods, downloadable content, or personalized items are non-refundable.

  7. Inspection Requirement: In certain cases, we may request photo or video evidence of the product to verify claims before approval.

We reserve the right to refuse a refund if the request does not meet the conditions outlined above.

Cancellation Policy

We understand that customers may change their minds after placing an order, and we aim to accommodate such requests whenever possible.

  1. Time Frame:
    Cancellations are permitted within 24 hours of placing the order. After this period, cancellations may not be guaranteed as the order may already be processed or shipped.

  2. Procedure:
    To cancel an order, please contact us immediately through Facebook, WhatsApp, or email with your order number and reason for cancellation.

  3. Extended Cancellations:
    If the cancellation request is made after the 24-hour window, we may require additional documentation or justification before approval.

  4. Refunds After Cancellation:
    Approved cancellations will be refunded within 24 hours of confirmation, credited back to the original payment method.

  5. Non-Cancellable Orders:

    • Orders that have already been shipped or are in transit cannot be cancelled.

    • Customized, made-to-order, or special bundle items are non-cancellable once production has begun.

Service / Shipping / Delivery Policy

We aim to deliver all orders quickly, safely, and efficiently.

  1. Order Processing:
    Orders are typically processed and dispatched within 24–48 hours from the time of purchase. During peak seasons, processing times may be extended slightly, but we always strive to keep you informed.

  2. Shipping Confirmation:
    Once your order has been shipped, a tracking number will be provided via email, SMS, or WhatsApp. You can track your parcel in real time using our embedded tracker system.

  3. Estimated Delivery Time:

    • Domestic deliveries (within Malaysia): 2–5 business days.

    • International deliveries (e.g., Singapore): 3–7 business days.
      Please note that delivery times may vary depending on courier operations, public holidays, or customs clearance.

  4. Delivery Delays:
    If your parcel has not arrived within the estimated delivery time, please reach out to us immediately. We will contact the courier on your behalf and provide updates or alternative solutions.

  5. Failed Deliveries:
    In cases where delivery fails due to an incorrect address or unavailable recipient, additional re-delivery fees may apply.

  6. Damaged or Missing Parcels:
    Should your order arrive damaged or incomplete, contact us within 48 hours of receipt with supporting photos or videos. We will investigate the issue and, if verified, offer a replacement or refund.

  7. Shipping Partners:
    We only collaborate with reputable logistics partners to ensure safe and timely deliveries. However, we are not liable for unforeseen courier delays or circumstances beyond our control (e.g., weather disruptions, customs delays).

Contact Us

If you have any concerns regarding refunds, cancellations, or shipping, please reach out to our customer service team via:

📧 Email: hello@yesglobal.co
🏢 VO5-03A-07, Signature 1, Sunway Velocity, Lingkaran SV, Maluri, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Our customer service team is available Monday to Friday, 10:00 AM – 8:00 PM (MYT) to assist you.